A workflow is the path a task takes end to end — crossing several capabilities and touching more than one system. Each step names the capability it exercises and the systems that carry it. Click any workflow for its full sequence.
These are process maps at the level leadership needs: each step tied to a capability, a system, and an owner. Detailed swimlane or BPMN diagrams of how an office does a step can sit underneath each one, and link back here.
Not the whole catalog of processes — a starter set, one for each way a workflow cuts across the estate. Between them they cover every journey and the shared IT and identity work. A seed to grow, not a fixed list.
Read left to right: the task moves step by step. Read top to bottom: each step exercises one capability and touches one or more systems. No single system owns the whole flow — which is exactly why it has to be mapped.
Five steps · five capabilities · six systems — and not one system spans the whole workflow. Open any card below for its full sequence.
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